W J Fry & Son-Plumbers,Joiners & Builders  - The Company

Buxton's Leading Plumbing, Joinery, Building and Maintenance Company

The W J Fry & Son way is to reject the image of tradesmen as rude and obnoxious rip-off merchants, who turn up late, driving rusty old vans, with their backsides hanging out of their trousers.

Our highly motivated, customer orientated team always arrive on time, dressed in clean uniforms and driving spotless company vans, which all bear W J Fry & Son's eye catching blue and white livery.

More than 80% of W J Fry & Son's weekly jobs come from customers who have used the company before. In fact some customers, who first used W J Fry & Son 60 years ago, are still using the company today.

At the core of the W J Fry & Son philosophy is to keep things simple; we do the right job, at the right price, at a time that's right for our customers.

One of our main core values is to treat customers the same way we would expect someone to treat a family member.

W J Fry & Son will:

• Only charge for time spent at a job and the number of hours worked.
• Not charge an excessive trade markup on materials - a maximum of up to 30% is company policy.
• Not charge for two tradesmen on two-handed work unless necessary - an apprentice or labourer will be used wherever possible.
• Not charge for non-work related phone calls, or engage in them during working time.
• Not charge for tea and lunch breaks.
• Not charge for unnecessary time spent away from the job, and always keep customer informed when you are leaving the job.
• Not charge for any wasted or unnecessary time when undertaking your work.
• Not carry out any unnecessary work.
• Not talk customers into any work that is not needed.
• Not overcharge customers under any circumstances.